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Terms and conditions

Tariffs

Accommodation in the different apartments is individually priced. Each property uses a base cost for low season week day rate and this is increased by a common factor for weekend nights and high season nights. Week nights are Sunday to Thursday inclusive; weekend nights are Friday and Saturday.

As well as Good Friday to Easter Monday (inclusive), the following dates are always charged at high season rate:

On 1 January each year, there may be an increase in the night rate of each property. If you have booked before a price increase then you will be charged the amount quoted when you booked.

Our tariffs are inclusive of VAT.

Reservations

The preferred booking method is online, where you should find all the desired information. Enquiries and bookings may also be made by telephone/fax or postal mail or email with the Manager. Your booking however, will only be secured when we receive your Booking Deposit which is calculated at 25% of the total cost of your holiday. Deposits can be paid by credit card online at the time of booking or by contacting the Manager and paying by Mastercard, Maestro, Visa or Cheque (made payable to Eaglepass Properties, crossed a/c payee only).

You can make a booking by selecting the Book section of the Florida Manor web site. If you do not have access to a computer, please contact the Manager on +44 28 9045 5531 so that they can take your booking.

The online booking form will enable you to:

As you book online and select dates that suit you, you will be shown the cost of that holiday and how the cost is broken down by each night before submitting a booking.

You may only book up to 12 months in advance. If, however, you wish to book more than 12 months in advance, please contact the Manager on +44 28 9045 5531 or email .

Your apartment will be ready for occupation at 4.00 pm on the day of arrival and must be vacated by 11.00 am on the day of departure. Please arrange with the Manager your arrival time in advance so if she is not available we can arrange to leave your key.

Payment Procedure

Once a Booking Confirmation has been issued you become responsible for the total cost of the holiday. Full payment must be made at least four weeks before the start of your holiday. Payment may be made by cash, cheque, Access or Visa.

Should you fail to take up your property on the date booked, we will invoice you for full payment by first class mail.

Confirmation

Deposits are not refundable or transferable. On receipt of your deposit, we will issue a Deposit Confirmation which will detail the dates of your reserved holiday; the apartment allocated; and the total cost of your apartment for the period of letting. The Issue of our Confirmation will demonstrate that an agreement exists between you and the owners of Florida Manor Apartments.

Cancellation

By You. If you are compelled to cancel your reservation you should let us know as soon as possible; and them immediately confirm your cancellation in writing. Your cancellation will only become effective when we have received your written instructions. If a sufficient period of notice is given to re-allocate your booking to another client then, at the discretion of the Manager, your deposit may be returned.

By Us. It is unlikely that it will be necessary for us to cancel your holiday, however we do reserve the right to do so. In such an event, we will do our utmost to offer you another holiday of an equivalent standard (subject to availability), or provide a full refund of your deposit.

Damages

We reserve the right to charge for any damages, loss of keys and fobs that happen during your stay. This will be done through the booking system and you will be notified by email as to the exact charges and how to pay. If you do not make this payment, this may jeopardise future bookings.

Pets

Strictly no pets allowed.

Smoking

Strictly no smoking.

Services

All apartments are fully furnished and equipped to a high standard and include direct dial telephone, video and television. The kitchen areas of each contain:

Bedlinen and towels are provided. Cots and high chairs available. The apartments are centrally heated and have a constant supply of hot water. Parking is provided in our private car park.

Age requirement

Bookings cannot be accepted from anyone under eighteen years of age.

Party Size

Bookings are accepted on the understanding that the apartment is taken for holiday purposes only and that, excepting babies, the number of guests in each apartment is limited to that shown on the booking form. Should you abuse this requirement you may be asked to leave Florida Manor immediately.

Disclaimer

No responsibility will be accepted by the owners for any accident or loss of, or damage to personal effects, baggage, car or any other item belonging to you or any member of your party whether arising from the negligence of the owner, his servants or that of any tenant of Florida Manor.

Your Responsibilities

The Manager shall be allowed access to your apartment at any reasonable time. You are responsible for the apartment and are expected to take all reasonable care of it. All equipment, utensils etc. must be left clean and tidy at the end of your holiday. You are liable for any loss of equipment from the apartment, whilst being occupied by you. You are also responsible for any breakages or damages to the apartment or its contents. These must be notified to the Manager immediately.

We reserve the right to seek compensation for any damage discovered after you have departed.

Complaints

If whilst on holiday you are not entirely satisfied with your apartment, you should contact the on site Manager immediately so that we can attempt to resolve the problem. Failure to follow this procedure will make it impossible for us to put the matter right and may result in the loss or reduction of any rights you may have had in connection with your complaint. If after contacting the Manager you still feel the problem has not been resolved to your satisfaction, then you must put your complaint in writing to "The Proprietors" within fourteen days of your return from holiday.